We’d like to wish all our customers a very happy Christmas and New Year. If you’re getting a break, we hope you enjoy it!
We don’t do corporate Christmas cards – instead we’ve made a donation to the Red Cross Yemen appeal.
Over the last few days we have updated the case tab in profiles. We know this hasn’t been entirely smooth for everyone, and we’re sorry if you’ve experienced any disruption. A further update this morning has resolved most of the outstanding glitches, and we’ll be continuing to monitor and update over the next days.
The changes we’ve made are very significant at our end, but at this stage there have not been any major changes to what you’ll see. Having made these changes, we are in a much better position to make further changes that will improve the functionality around cases which you will notice.
The biggest change for now is the way the tab loads. Previously, all the cases and all the records in all the cases were loaded in one go; with larger numbers of records, this got very slow. Now, the records for a case are only loaded when you click on a case button on the tab. This means the servers only have to get the data that you need, and particularly for customers with lots of data, you should notice the speed improvements.
The updates this morning:
We know from talking to you all that keeping your data safe is a big issue.
You may have seen that the Information Commissioner’s Office has had six times more data breaches reported by charities in the first quarter of 2018 than for the same time the previous year. A large part of this rise will be down to the new data protection regulations which have been introduced. If you’re interested in the detail of their findings, you can download the data from their website here. It shows that the highest incidence of data breaches happens through phishing attacks. The best defence against phishing is staff awareness, so it’s worth considering training all staff on this if you’ve not done so.
The second highest incidence of data breaches is by unauthorised access, so when you’re thinking about the security of your Lamplight database don’t forget to remove database operator access to your system from staff and volunteers who no longer work for you. Deleting them from the database operators’ table will mean that they can’t log in to Lamplight, but all the records that you have for them will remain intact. You may want to make sure you have this as part of your leavers process, or schedule in a regular review of operators.
For support with data security more generally you may find the National Cyber Security Centre’s resources for small charities useful. They also provide a handy one-page reminder that can be downloaded. There is also an interesting report (if you’re so minded!) on ICO information risk reviews at eight charities, which you can find here.
We'd love to show you around Lamplight and help you discover the difference it could make to you. Please contact us to arrange a walkthrough or just give us a call on 020 7558 8793.