We will shortly be moving existing customers to Amazon Web Services (AWS) servers, and new customers will be hosted on AWS too. Some questions you may have:
Why are you moving?
AWS offers a more scalable and resilient setup than we can deliver on our existing host. Because AWS provide this platform at such a large scale they are able to invest in technologies that take care of some of the hard server problems, so that we don’t need to. Hosting on AWS should improve the resilience and performance of Lamplight – it’ll be quicker and less likely to experience server problems.
Where will our data be?
In London (UK!). We are using the AWS London region exclusively.
Is it secure?
Yes, and in some ways more secure than at present. As currently, databases and files are encrypted at rest and in transit. Servers exist in private networks that are inaccessible from the internet. Security features already present will continue. Amazon do not access your data.
Snapshot backups of databases are automatically taken nightly, encrypted, and multiple copies stored on Amazon S3 storage. These can be restored quickly if needed. File storage also uses S3 and multiple copies are automatically created and stored to ensure high availability.
What will change?
- The web address will change to https://lamplight.online, and your login at https://www.lamplight3.info will no longer work. Your existing username and password will continue to work on the new server.
- You will not be able to send emails out directly using the Lamplight servers. The only emails we can send are passwords for operators. For other email you will need to either
- Link Lamplight to your own email server
- Use Mailchimp
This Setting up Email Accounts document will explain what settings you need, and how to enter them into Lamplight.
If you use the publishing module you will need to update your implementation when the changeover happens, to use https://lamplight.online instead of https://www.lamplight3.info.
When will the change happen?
We can schedule that to suit you. There will be a short period of downtime (ranging from a few minutes to a couple of hours for customers with large volumes of files and data). System administrators will soon see a screen when they log in asking them to accept the change to the hosting agreement (as our previous host, Elastichosts, are referenced in it), and asking when they would like to schedule the move.
Why is my question not answered here?
Because we didn’t anticipate it! Please Contact Us and we’ll update this page with other Q&As.