Pricing

Lamplight is hosted software: we look after all the servers and backups and keeping everything up-to-date, and you pay a monthly fee to use it, for as long as you need it.

Our approach to pricing is simple: no secrets and no surprises. Why should you have to contact us to find out how much it’s going to cost? We don’t like it so we’re not going to do it to you. And no surprises – you’ll know how much it’s going to cost you at the outset.

All costs below exclude VAT. As you go through and select the modules and services you require we’ll work out what it’ll cost you.

Monthly hosting fee for Lamplight (per project)

Monthly hosting fee for Lamplight
Module	Do you want it?
Core – £15 The base Lamplight system – enough for many organisations …[more]
Communications – £5 Store and log communications with people and organisations …[more]
Evaluations – £5 Record and analyse survey data …[more]
Evaluations Direct – £5 Collect survey responses online …[more]
Multimedia – £5 Store documents, pictures, video about your work and users …[more]
Publishing – £5 Publish data from Lamplight to your own website …[more]
Waiting Lists – £2.50 Manage and report on multiple waiting lists …[more]
Staff Management – £10 Complete HR records integrated into Lamplight …[more]
Expense – £5 Automatically calculate the cost of services …[more]
Charging – £10 Calculate charges for those attending your services, and invoice them …[more]
Library – £5 A shared drive of links, files and data from Lamplight …[more]

Projects

How many projects do you need?
Hosting costs are per month, per project. Most of our customers only need one project; more details can be found here.

Set-up support

Set-up support can be provided if you need some help getting your system up and running. We offer six standard packages – read more about them here.

DIY – £0 You can set up Lamplight yourself, if you want to – the system admin section lets you do it all yourself. Recommended for those who have some previous experience of configuring databases.
Candle – £430 You set up your system, and then we review it and make recommendations for improvements. Includes one open training day place. For those who are confident with databases, but would like a little support to ensure that their Lamplight is optimised for them.
Lantern – £1,130 We set up the system for you following a series of phone calls. Includes one place at an open training day. For smaller organisations who just want the core system and no modules initially.
Torch – £1,630 We set up the system for you through calls and one visit to you. Includes one place at an open training day. For slightly larger organisations, or those who would like to include modules in their system.
Spotlight – £2,950 We come and visit, set up the system for you, and then come and train your team. Includes a three hour support pack. For organisations who need more help with set-up and want their team trained on their own system once finished.
Chandelier – £4,950 Two days on-site before we set up the system for you, and then come and train your team. Also includes 4 open training day places and a free support pack. For larger, more complex organisations, especially those with a number of projects or those sharing a system across partners.
Lighthouse – £8,000 We’ll spend 3 days at your site, set up the system, and run two full days of custom training for your team. You also get 2 free support packs. For really big or complex organisations who need more time and assistance to think about the detail of their data needs and set-up.

Data migration

Data migration is charged at £45/hour; we’ll give you a fixed quote once we’ve seen the data to be transferred.

Total monthly costs:

Total one-off costs:

What we don’t charge for

Basically, we don’t charge for anything that’s not listed above. In particular, some other suppliers might want to charge for you for some of the following items: we don’t!

No initial licence fee
No charges to add a field / change something or other – you can do it all within the system
No charges to get your data – you can download a complete backup of your data at any time
Want to upload your own data yourself? Use the data upload wizard for no charge
No termination fee or long contracts – after the first 3 months, it’s a one-month notice period
No charges for upgrades to the system – we’re always adding and tweaking the system – ask us if you want something added (although new modules do cost more, if you want them).

Our hosting fees have been remarkably stable over the years. We’ve been going since 2004, when the core system cost £10/month. It went up to £15 when we stopped making SSL optional (but it cost us a bit more to provide). So while we obviously have to reserve the right to increase our charges (with due notice), we think our track record shows you’re not going to get gouged for more money than you were expecting a few months after signing up.