Pricing

Knowing what you’ll have to pay for can be complex, so our approach to pricing is simple: no secrets and no surprises.

The table below shows the monthly cost of Lamplight for your whole organisation (we don’t charge per person).

Further down the page you will find the one-off set-up costs, where you can choose a package to suit you.

All prices are exclusive of VAT.

Monthly fee for Lamplight
  • All systems have the ‘Core’, then you can add any modules you need.

Monthly hosting fee for Lamplight

The base Lamplight system – enough for many organisations …[more]

Store and log communications with people and organisations …[more]

Record and analyse survey data …[more]

Collect survey responses online …[more]

Store documents, pictures, video about your work and users …[more]

Publish data from Lamplight to your own website …[more]

Manage and report on multiple waiting lists …[more]

Complete HR records integrated into Lamplight …[more]

Automatically calculate the cost of services …[more]

Calculate charges for those attending your services, and invoice them …[more]

A shared drive of links, files and data from Lamplight …[more]

Projects

In Lamplight, a project is a self-contained system within the overall one. You decide what information is shared between your projects, allowing you to keep things confidential. You can keep records for multiple work streams within a single project, and this is enough for many organisations. Hosting costs are per month, per project.

How many projects do you need?
More details can be found here.

Set-up support

Set-up support can be provided if you need some help getting your system up and running. We offer six standard packages – read more about them here. Please note, we normally offer site visits and on-site training as a part of our some set-up packages. In view of the current COVID-19 situation, we are currently offering online alternatives to these visits. Open training will also take place online. We are keeping this under review until further notice.


You can set up Lamplight yourself, if you want to – the system admin section lets you do it all yourself. Recommended for those who have some previous experience of configuring databases.

You set up your system, and then we review it and make recommendations for improvements. Includes one open training day place. For those who are confident with databases, but would like a little support to ensure that their Lamplight is optimised for them.

We set up the system for you following a series of phone calls. Includes one place at an open training day. For smaller organisations who just want the core system and no modules initially.

We set up the system for you through calls and online meetings (equivalent to one visit to you). Includes one place at an open training day. For slightly larger organisations, or those who would like to include modules in their system.

We have in-depth online meetings (the equivalent of one on-site day at your organisation), then set up the system for you. We will then provide your team with online training on your new system to get you up and running (the equivalent of one one-site training day). Includes a three hour support pack. For organisations who need more help with set-up and want their team trained on their own system once finished.

Increased in-depth online meetings (the equivalent of two days on-site) before we set up the system for you. We then provide online training for your team on your new system (the equivalent of one on-site training day). Also includes 4 open training day places and a free support pack. For larger, more complex organisations, especially those with a number of projects or those sharing a system across partners.

We’ll hold a series of online meetings with you (the equivalent of 3 days at your site), set up the system, and then provide custom training for your team (the equivalent of two full days on-site training.) You also get 2 free support packs. For really big or complex organisations who need more time and assistance to think about the detail of their data needs and set-up. 

Data migration

Data migration is charged at £45/hour; we’ll give you a fixed quote once we’ve seen the data to be transferred.

Total monthly costs:

Total one-off costs:

What we don’t charge for

Basically, we don’t charge for anything that’s not listed above. In particular, some other suppliers might want to charge for you for some of the following items: we don’t!

  • No initial licence fee
  • No charges to add a field / change something or other – you can do it all within the system
  • No charges to get your data – you can download a complete backup of your data at any time
  • Want to upload your own data yourself? Use the data upload wizard for no charge
  • No termination fee or long contracts – after the first 3 months, it’s a one-month notice period
  • No charges for upgrades to the system – we’re always adding and tweaking the system – ask us if you want something added (although new modules do cost more, if you want them).

Our hosting fees have been remarkably stable over the years. We’ve been going since 2004, when the core system cost £10/month. It went up to £15 when we stopped making SSL optional (but it cost us a bit more to provide). So while we obviously have to reserve the right to increase our charges (with due notice), we think our track record shows you’re not going to get gouged for more money than you were expecting a few months after signing up.