Setup Support

We can help you get Lamplight all set up and your team trained up and ready to go.  We offer five different packages, depending on how much help you need and the complexity of your system.

Candle

£305


We review your system and recommend changes

One open training day place



Sub-domains

Candle

£305

You set up - we review

Remote support


1 open training day place



Lantern

£805

We set up

Remote support


1 open training day place



Spotlight

£2,950

We set up

1 day on-site with you + remote support

1 day on-site training


FREE support pack


10% discount on data migration

Most Popular

Chandelier

£4,585

We set up

2 days on-site with you
+ remote support

1 day on-site training

4 open training day places

FREE support pack

15% discount on data migration

Lighthouse

£7,465

We set up

3 days on-site with you
+ remote support

2 days on-site training

6 open training day places

2 FREE support packs

25% discount on data migration

(All prices are exclusive of VAT)


Read more about our setup packages

 

 

Candle

The Candle package is for smaller organisations with very simple requirements. You’ll receive a copy of our comprehensive Implementation Pack to guide you through the thinking you’ll need to do. Once you’ve set everything up, we will review your system and provide a short report with any recommendations we have.

You’ll also receive a place at an open training day, to use when you choose, to help you get up and running.

The Candle package will typically be appropriate for organisations with one or two services, and fewer that one f.t.e. staff member.


Lantern

Lantern is for those that want a bit more help. You complete the Implementation Pack, which we’ll then review and discuss with you in a series of phone meetings. Once you’re happy, we’ll set your system up for you, and provide an online guided tour of the system.

You’ll also receive an open training day place, which you can use however you like. You can send someone to a basic training day, or use it for advanced reporting or administration days.

Lantern is typically best for smaller local charities with a few staff, relatively straightforward services and reporting requirements, and at most one extra Lamplight module.


Spotlight

With the Spotlight package we’ll take a much more active role in the process. We’ll guide you through the Implementation Workbook, through a series of phone calls and an on-site visit to really get into the detail of what you do. Once we’re happy that we’ve understood and met all your requirements, we’ll set it all up in Lamplight and show you the results. You’ll then have some time to check things through before we come to deliver a customised training day for your team.

You’ll also receive a free Support Pack to help you after the go live date, and you’ll also get a 10% discount on any data migration.

Spotlight is great for slightly larger charities – typically up to around 12 staff – delivering a few different services. You may have contract based funding with more complex reporting requirements. You may need 2 or 3 Lamplight modules, or have two projects.


Chandelier

The Chandelier package will be for you if you have a team of between about 12 and 20, multiple sites and services, and complex data capture or reporting. You’ll set up a project team including a number of staff members, and you need more of our time to work through the process. You’ll work with one of our senior Implementers, and we’ll spend two days on-site getting to know you and your organisation inside out, as well as a number of virtual meetings in-between. As well as the tailored on-site training day, you’ll also receive 4 places on open training day to allow managers and system administrators to attend advanced reporting or administration courses.

In addition to the free Support Pack, you’ll get a 15% discount on data migration.


Lighthouse

The Lighthouse package is for very large charities. One of our senior Implementers will work closely with you over a longer period to support you through the process of change. We’ll spend three days on-site with you during the process, with lots of time allowed in-between. We’ll provide an on-site training day, six places on open training days, two free post-implementation Support Packs, and a 25% discount on data migration.