System Setup

You need to get your new system all set up with your team trained and ready to go.  We can guide you through the process, configuring Lamplight to store the information and produce the reports you require. We offer five different packages, depending on the how much help you want and how complex your system will be.

(All prices are exclusive of VAT)

Customer comment during set-up:

 “Thank you so much for today. The team are now really enthusiastic about the database and we wanted to say thank you for the care, attention and listening ear which you provided today. Your attention to detail was much appreciated.”

Read more about the setup packages

Lantern

Lantern is for those that need a bit of help.  You complete the implementation workbook, which we’ll then review and discuss with you in a series of phone meetings. Once you’re happy, we’ll set your system up for you and provide an online guided tour of the system.

You’ll also receive four individual places on 2 hour bitesize online training sessions, each with half an hour of follow-up 1:1 training time, which you can use whenever you like.

Lantern is typically best for smaller local charities with a few staff, relatively straightforward services and reporting requirements, and no extra Lamplight modules.

Torch

A Torch set-up gives you the opportunity to meet your Lamplight Implementer and discuss your data and reporting needs in more detail. We will introduce you to the implementation workbook and agree a timescale for you to complete this with our assistance. When this is ready we will set up your system for you.

It includes four individual places on bitesize online training sessions, each with half an hour of follow-up 1:1 training time, to be used in your own time.

It is the ideal option for the small to medium-sized charity which would like the chance to discuss their set-up in more detail, and maybe to add some Lamplight modules to their system.

Spotlight

With the Spotlight package we’ll take a much more active role in the process. We guide you through the implementation workbook in a series of phone calls and the virtual equivalent of an on-site visit to really get into the detail of what you do (unfortunately due to Covid-19 we can’t currently make site visits to our customers). Once we’re happy that we’ve understood and met all your requirements, we’ll set up your Lamplight system and show you the results.

You’ll then have some time to check things through to make sure you’re happy, before you and your team have 6 x 2 hour bespoke online training sessions, each for up to 4 team members, tailor-made to get your team ready to go.

You’ll receive a free three-hour support pack to help you after the go live date, and you’ll also get a 10% discount on any data migration.

Spotlight is great for slightly larger charities – typically up to around 12 staff – delivering a few different services. You may have contract based funding with more complex reporting requirements. You may need 2 or 3 Lamplight modules, or have two projects.

Chandelier

With a Chandelier package you’ll work with one of our senior Implementers, and we’ll spend the virtual equivalent of a two day on-site visit with you, getting to know you and your organisation inside out, as well as having a number of online meetings (unfortunately due to Covid-19 we can’t currently come to meet you in person).

Once your system has been set up we will arrange 6 x 2 hour bespoke online training sessions, each for up to 4 team members, to get you up and running.  You’ll also receive sixteen places on our bitesize online training, each with half an hour of follow-up 1:1 training time, to be used as you need it.

In addition to a 3 hour support pack, you’ll get a 15% discount on data migration.

The Chandelier package is for you if you have a team of around 12 to 20 people, multiple sites and services, and complex data capture or reporting. You’ll set up a project team including a number of staff members, and will need more of our time to work through the process.

Lighthouse

One of our senior Implementers will work closely with you over a longer period to support you through the process of change. We’ll spend the equivalent of three days with you (unfortunately Covid-19 currently makes it impossible to meet face to face), with lots of time allowed for work between visits.

Once the system is up and running, we’ll provide a 12 x 2 hour bespoke team training sessions online, each for up to 4 team members, as well as 24 individual places on our bitesize online training, each with another half hour of 1:1 follow-up training.

In addition to two three hour support packs, you’ll get a 25% discount on data migration.

The Lighthouse package is for very large charities.

Candle

Alternatively, if you want to set up your own system, the Candle package is for you. You’ll receive a copy of our comprehensive implementation pack to guide you through the thinking you’ll need to do. Once you’ve set everything up, we will review your system and provide a short report with any recommendations we have.

You’ll also receive 4 individual places at bitesize online training sessions, each with half an hour of 1:1 online follow-up training to get you up and running.

The Candle package is ideal for small organisations – with typically one or two services – with very simple requirements. It is also recommended that the person setting up the Lamplight system has some previous experience of configuring databases.