New system admin page

We’ve just updated the main system admin page to make it a bit clearer and easier to find what you need. System administrators will see we’ve moved the things you use most on a day-today bases to the top, re-arranged the rest, and added some nice shiny icons! We have also been making regular updates …

New system admin page Read More »

Brexit and Lamplight

We’ve had a few customers asking us for reassurance about Lamplight in the event of whatever flavour of Brexit we end up with. Your data is held in London, UK – we use the Amazon Web Services London region. So we do not believe that there will be any impact to your use of Lamplight …

Brexit and Lamplight Read More »

Case tab update 6/12/2018

Over the last few days we have updated the case tab in profiles.  We know this hasn’t been entirely smooth for everyone, and we’re sorry if you’ve experienced any disruption.  A further update this morning has resolved most of the outstanding glitches, and we’ll be continuing to monitor and update over the next days. The …

Case tab update 6/12/2018 Read More »

ICO report on data breaches

We know from talking to you all that keeping your data safe is a big issue. You may have seen that the Information Commissioner’s Office has had six times more data breaches reported by charities in the first quarter of 2018 than for the same time the previous year. A large part of this rise …

ICO report on data breaches Read More »

New basic training videos available now!

If you’re new to Lamplight, or you would just like to refresh your basic skills, we’ve created a new series of videos for you. They’re divided into 5 sections: The Homepage and Diary Profiles Referrals Work Records Outcomes Viewed in order they’ll build up your understanding of how information is recorded in Lamplight. We’ve also …

New basic training videos available now! Read More »

Outcome Reports: not just for funders

It’s always lovely to revisit a Lamplighter who has been using the system for a little while and going to Brighton for a training day with Family Support Work was no different. Their services and therefore their team has expanded and so new team members needed training on Lamplight. The afternoon session had an added …

Outcome Reports: not just for funders Read More »

System Admin handbook update

Have you discovered our System Administrator’s handbook yet? We have just updated it to include more on lockouts, two factor authentication and merging duplicate profiles. Why not take a look? You can find it here.

System updates

We’ve been working on a series of smaller changes that will hopefully make lives easier: You can use {case_summary_time} in templates on case button templates in global settings. If you link an outcome record to a case, all the other outcomes for that person and date/time will be linked to the same case too. You …

System updates Read More »

GDPR FAQs

On 25 May 2018 most processing of personal data by organisations will have to comply with the General Data Protection Regulation.  You will need to do some work to ensure that you comply.  This is not legal advice; you may need to seek specialist advice from a third party to help you.  We hope that …

GDPR FAQs Read More »

GDPR system update

GDPR compliance update. We’ve changed the terms used in Lamplight. Previously ‘deleting’ a profile would actually archive it: it would still exist in the background. We have changed the label for this, so it is now ‘archive’, which more accurately reflects what is happening. We have also added the ability to restrict a profile from …

GDPR system update Read More »