Implementation & Training Project Manager

Applications close: Monday 11th April, 9am

Lamplight is seeking a new full-time Implementation and Training Project Manager to join our busy and friendly team. You will be transforming the digital lives of our charity customers, helping them to organise their information and increase their positive influence on the world.

Are you able to bring people through a process of data-based change, with a head for IT, and an affinity with the charity sector? We’re working to build a team that reflects the rich diversity of the UK and are keen to welcome the new outlooks and insights you bring. 

Lamplight is a database specifically designed for charities so that they can record, monitor and report on their services and users. We work with charities that deliver a wide range of services to all sorts of different people all over the country.

We offer a range of services to support the effective use of Lamplight. Implementing a new system for a Customer is the first, and most involved of these services. We work with the Customer to understand their requirements for data capture and reporting and then configure the system to reflect this. This is currently carried out remotely (via email and telephone/video call consultation). As Covid restrictions are further lifted it’s likely there will be some occasional on-site visits to customers.

Once the system is set up, we offer training on the new system for their staff. Training is supported with a customised training manual and usually carried out through a series of Zoom sessions. We also offer bitesize training sessions for established customers on a variety of topics.

We are looking for someone who can help charities through this process of change. Of course change can also be challenging, and as an implementer you will need both analytical and people skills. The end result is often transformative – we’ve been told ‘Lamplight is the heartbeat of our organisation’ – and it’s exciting to be a part of this.

Details

  • Salary:
    £26,200 – £30,200, depending on experience.
  • Hours per week:
    37.5 hours (Mon – Fri 9 a.m. – 5 p.m.)*
  • Location:
    Either from home, or from our office in Liverpool.
  • Leave:
    We offer 28 days holiday per year plus public holidays.
  • Application deadline: 
    Monday 11th April, 2022 – 9am

The Role

Customers who choose to take Implementation support will require you to support them through the initial sign-up stages, consultation and set-up, and their first couple of months of live usage. We have developed a comprehensive implementation workbook and training materials that you will work through with the Customer to structure the process. Implementation is an iterative process with the Customer. 

You will:

  • agree an implementation timetable and project plan with the Customer.
  • through a series of phone calls, email contact, and on-site visits (when required), work through the Implementation Workbook with the Customer to thoroughly identify their requirements.
  • translate the requirements identified into Lamplight.
  • set up their system so that it is ready for use.
  • prepare and deliver training remote/on-site if required.
  • provide any follow-up support, and then sign-off and hand-over internally.

At any one time you will have a case load of Customers that you will be working with: a “medium-sized” implementation tends to take around 5 days spread over 1-3 months. While you will take the lead implementing a particular Customer, you won’t be alone – we often bounce ideas or problems around internally to find the right solution for a particular scenario. This isn’t a programming role – you will configure the system using the tools built into the product itself.

You will also be actively involved in shaping the on-going development of our products, drawing on your experience with Customers.

What are we looking for?

You will be:

  • ready to listen. A positive, patient and friendly approach is essential. If you don’t understand the problem you won’t be able to find a solution.  You will be able to clarify issues, ask probing questions, and provide structure to often complex or muddled requirements.
  • able to understand and respond to each customer as an individual with different levels of understanding. If they feel frustrated with the system, just knowing the solution may not be enough to resolve the issue;
  • sensitive to the different ways that people communicate and learn effectively;
  • You will need to be able to assist with internal buy-in and change management, communicate information appropriately and enthusiastically.
  • knowledgeable about the Voluntary Sector (though not necessarily professionally). Lamplight is designed specifically to meet the challenges facing charities, and you’ll need an in-depth appreciation of what those are.
  • comfortable using computers, and able to build confidence in others. You are comfortable using database systems and can explain the benefits a system provides.
  • able to deliver training to mixed groups of learners.

Ideally:

  • You’ll have some understanding of how databases work. This isn’t a programming role, but it is a technical one, and a high level understanding of relational databases is desirable.
  • Having used Lamplight before will be an advantage.
  • You have led an organisation through a complex change process. You may have been trained in project management or something similar.
  • You’ll know about data protection principles, and data security.
  • You’ll be able to write about technical issues clearly, contributing to the on-going development of our support resources.

You’ll be careful to make sure that in all your work you are inclusive and accessible to all, taking into account the different backgrounds, skills and understandings of our customers.

We are a relatively small team so there will be other tasks from time to time that don’t fit neatly in a job description.

Details

Salary: £26,200 – £30,200, depending on experience.

Hours per week: 37.5 hours (Mon – Fri 9 a.m. – 5 p.m.)*

*Although this is advertised as a full-time 9-5 role, many of us work different patterns and we will try to accommodate different arrangements if you need them, for example compressed hours, different core hours, or additional leave entitlement to cover school holidays etc.

Location: Either from home, or from our office in Liverpool.

Your development: We will provide full training in Lamplight, and also offer other opportunities for learning and development on an on-going basis.

Team: You’ll report to the Deputy Head of Implementation and Training, joining a team of 11.

Leave: We offer 28 days holiday per year plus public holidays.

How to Apply

Feel free to contact Clare Elgar clare@lamplightdb.co.uk if you’d like to find out more first, or if you need to apply in a different format.
Download the job description in large print.

Application Process

Fill out your answers to around six competency-based questions that aim to reflect the sorts of things that the job involves by clicking Apply Now. You’ll be sent a unique URL which you can use to edit your answers up until the closing date. For each question you have up to 250 words for your response, so make them count. Your responses are then anonymised, and after the closing date, the selection panel will review and score all responses. Total scores are calculated, and the panel will select the candidates they’d like to meet at interview. Only once that decision is made are the panel able to see your name and contact details.  Equalities monitoring data is not seen by the panel and used only for internal monitoring to help us understand how to continue to improve our processes.

A note on the application process:
By removing some of the information that may trigger our subconscious biases we can focus on your responses and your suitability for the role. We introduced this as part of our work to improve our approach to equality and diversity, including staff training, reviews of products and services, and our internal processes. We’ve adopted this methodology from Applied. Please do not send your CV to us at this stage in the application process as it will be disregarded.

The closing date for applications is Monday 9am on the 11th April 2022.

Interview Stage
Interviews will last around an hour and be held on 25th, 26th, 27th April, on Zoom (please let us know when applying if this will be difficult). We may ask you to prepare a short task for the interview, but you will be told ahead of time and given any further instructions.

We’re delighted that you’d like to join our team and we look forward to hearing from you.