Charities thrive with lamplight
Simplify, streamline & shine.
Meet your new case management CRM.
Lamplight saves us 8 days every month just on reporting!
Service Six
We support charities, not for profits and CICs who need a tailored, powerful CRM database to track their service delivery.
Accessibility
Our charity CRM is built with accessibility at its core—designed to work seamlessly with assistive technologies from the first login. By prioritising accessibility, we’re taking steps to create a better system for everyone. It works with screen readers, allows for keyboard-only navigation, and offers high-contrast colour schemes to support users with visual impairments. We know there’s always room for improvement and we’ll continue to update Lamplight to address any accessibility issues.
Reporting
Create clear, powerful reports on any record type, with filters for ward, borough, service, or demographics. Built-in visuals, easy Excel exports, and optional modules make analysis fast, flexible, and insightful. Track outcomes your way with support for a wide range of open source and licensed measures like Core 10, PHQ6, and Outcome Stars. We can customise any format—scores, yes/no, or even emojis—and add new ones to fit your needs. Impress your funders with our easy reporting.
Security
Lamplight keeps your data safe with ISO27001-certified security. Set user-specific access levels, enforce strong passwords, enable two-factor authentication, and even restrict login times for total control. Easily stay GDPR-compliant by archiving and restoring user profiles as needed, avoiding duplicate data entry. When it’s time to delete, do so permanently—from both system and backups—with built-in safeguards to prevent mistakes. We only store the data you need.
Why should you choose lamplight?
Want the big picture in just 2 minutes? This video cuts straight to the core of how lamplight can help your charity thrive. Our CRM helps hundreds of charities take control of their data to support their work and streamline reporting. Not enough? to get a really in-depth view, watch our 10 minute introductory video here.
Hundreds of charities have trusted us to tailor our CRM system to their needs.
Hear from charities who transformed their operations with our tailored CRM software.
Lamplight is part of the family…it’s the first thing we go to at the start of each day… it’s a massive part of our operations , it’s a good point of reference, the reporting is great and past details can support with new cases coming on board.
- Justice First
As per our meeting today I just wanted to say that I like talking to you as you are a human organisation and treat people with respect and patience.
- New Hope Women’s Accommodation
Lamplight has been really helping with our reporting . It’s been quite amazing; with the volume of work, we are now recording. We’re really grateful for the support we’ve had from Lamplight.
- Waveney Domestic Violence and Abuse Forum
I don’t know how we managed with the old system!
- Tyneside Women’s Health
You wouldn’t believe how excited I am about implementing Lamplight over the coming months. We are really able to shout about our impact!
- Basis Yorkshire
We use the Outcome Measures questionnaire with the people we support when they first start with us and now! Thank you, Lamplight, for enabling us to measure how our work helps people. Asking for support is not easy, but the results are worth it.
- Restitute
Questions & Answers
What’s the investment?
Lamplight is an investment in your future. We aim to keep costs as low as possible to support your budget, and with that in mind there are lots of options for ways to pay. The main costs to consider are the implementation cost and a monthly hosting cost, which typically ends up costing £20-£40 per team member, per month. You might also want to think about Data Migration, or moving your existing data into Lamplight, which we will quote for separately and will depend on how much data you want to move. To find out more, take a look at our pricing page.
Can we transfer our data?
Yes, you can move as much of your current data as you need. We have experience moving data from all sorts of places, including Access, Excel or other CRM systems. Once we can see your data we can give you a quote to move your data into your new Lamplight database.
Can we trust you?
Lamplight has been supporting charities for over 20 years, and has worked with hundreds of charities across all areas of the sector. We have ISO27001 accrediation, which proves our security has been tested and approved. We are trusted by other our partner organisations such as the Lloyds Foundation and Triangle Consulting.
Is Lamplight GDPR Compliant?
Yes, we are compliant and support you to be as well. With built-in features to archive profiles, permanently delete data, and control who has access to your system, data security is at the heart of the Lamplight CRM.
Is your charity CRM system easy to use?
Yes! Lamplight is designed to be as easy to use as you need it to be. The system will be customised to fit your own terminology so you know what you’re looking for, as well as adding all the fields you’ll need to track the work you do with your service users. We will also provide training and support so you are confident in how to use your system.
What’s your support like?
We offer full access to training videos, a customised manual and free webinars. Want to talk to a human? Our support team is available Monday-Friday, 9-5, and will respond quickly to the messages you can send directly from your Lamplight login. Our support team are experts in Lamplight and have experience in the charity sector, so we can speak your language.
Ready to tailor your perfect CRM system?
Have a friendly, no-obligation chat with a real person to get all your questions answered.
Partners
We are a trusted Development Partner of the Lloyds Bank Foundation. Since 2016 we’ve supported almost 200 charities who receive their first year of Lamplight as part of the support from the Foundation.
Lamplight has a long-standing partnership with Triangle, meaning that you can enter and store Outcome Stars (TM) in Lamplight with a license from Triangle. You can combine other outcome and impact tools and see it all in one place.