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Packages tailored to your organisation

Our Fair Pricing Philosophy

Your hosting fee for Lamplight is based on your annual income. We do this so that:
  • We’ll only charge you to setup the things you need. Once we know exactly what that is, we can give you an accurate price for the one-off setup cost. So if you need a dozen report templates your setup cost will be slightly higher than if you only need two.

Below you will find our bands. This will help provide a clear idea around the cost for your organisation. All prices are excluding VAT. 

Income Band
(per year)		 Setup & Training Cost
(one-off)		 Ongoing Hosting per year
(paid monthly)
Band A: £0 – £75k
From £1,386
£180
Band B: £75k – £250k
From £2,040
£480
Band C: £250k – £750k
From £3,231
£1,500
Band D: £750k – £1.5m
From £3,989
£3,480
Band E: £1.5m – £3m
From £5,824
£6,000
Band F: Over £3m
From £7,155
Bespoke Pricing

Contact us to receive a personalised quote or discuss Lamplight’s flexible pricing options.

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Why is there a Setup fee?

What you do best is running your organisation, making the world a bit better for the people you work with. What we do best is setting up CRMs for charities so you can get on and do that. Your Lamplight Implementer will get to really understand what you do and what you need, and make sure Lamplight is set up and ready to go. 
 
Every charity is different, and every Lamplight system is different. So the initial, one-off investment required will depend on how complex your requirements are. We’ll spend time listening to what you need before you sign up, and figure out what we’ll need to do. You’ll get a detailed proposal setting this out. 

What's included in the Setup?

Turnover Band (per year) Training Sessions Training Credits
Band A: £0 – £75k
1
3
Band B: £75k – £250k
2
6
Band C: £250k – £750k
6
18
Band D: £750k – £1.5m
8
24
Band E: £1.5m – £3m
14
42
Band F: Over £3m
18
54

Setup

To create a system that reflects your work and supports accurate reporting, we’ll work closely with you. You’ll be assigned an experienced team member who will listen, ask questions, and review what you do.

Our structured workbook ensures all areas are covered—from GDPR compliance to reporting needs—within a dedicated project site. Once information is gathered, your Lamplight project manager will design and share your system, focusing on collaboration beyond spreadsheets.

If you prefer not to start with a blank system, we can review your current data to plan migration. This additional service is quoted separately at £61 + VAT per hour.

Training

Every turnover band includes a training package with free resources such as a full help manual, training videos, and Zoom webinars on various topics.

Bespoke training is also available, and we’ll discuss how best to use your training credits. Options include 1:1 sessions, team training on Zoom, or in-person sessions—because one size doesn’t fit all.

Different training types use different credit amounts. Each band includes some credits, and you can always top it up if you need more credits at a rate of £81 + VAT per credit.

What's included in the Hosting?

Turnover Band
(per year)		 Support from
a human		 Email Credits
per month		 File Storage
(GB)		 Dedicated
Account Manager
Band A: £0 – £75k
60 minutes
500
10
Band B: £75k – £250k
60 minutes
500
50
Band C: £250k – £750k
60 minutes
500
100
Band D: £750k – £1.5m
60 minutes
500
250
Band E: £1.5m – £3m
60 minutes
500
500
Band F: Over £3m
60 minutes
500
1000

A Hosted Secure System

Your Lamplight system is hosted in the London AWS region, with a 2025 availability rate of over 99.95% and response times around 400ms. Servers are spread across three availability zones, each with their own power, data connections, and cooling, for resilience. Our Information Security Management System is audited by the BSI to the ISO27001:2023 standard – as is the datacentre itself. We take nightly backups of your data which are retained for 28 days, and you can always download your own snapshot of your data if you need to – you always own and control your data.

Support from a human

Each system includes 60 minutes of support per year. While we provide a full manual and help videos, you can use this time if you get stuck and need to ask us questions. Minutes refresh annually, so we encourage you to use them. Need more? You can buy extra support at £99 + VAT for 120 minutes.

Email Credits

Lamplight lets you send transactional emails—reminders, forms, or invites—directly, using embedded templates for brand consistency. A fair usage policy applies, with standard credits included and the option to top up if needed. For marketing emails like newsletters, you can link Lamplight to MailChimp at no extra cost for bulk campaigns.

File Storage

Perhaps you have consent forms to upload, or casework documentation, or a photo of an event or support material for a funding bid – you can upload documents/files directly to the system. Each banding level has an allowance of file storage. This can be increased of course if required, please just come and chat to us.

Dedicated Account Manager

A member of the Lamplight team will be assigned to you, your team and your system. They’ll get to know you and take proactive steps to ensure your system is working hard for you, you’re up to date on developments and regular check-ins ensure the success of your system. This is included in your hosting if you’re in the highest turnover band. 

How Setup Works

We tailor our system for your charity.
You are supported by our experts every step of the way.

1. Getting started

2. System customisation

3. Go live

We understand your needs and gather key information learning about your services and operations.

We tailor the system to work for you, building in the tools and features you need.

After final adjustments, your team is trained, and you’re ready to go live with a system designed just for you!

Budget-Conscious Solution

Our standard payment plan requires a 25% deposit when you sign the contract and the remaining 75% once your system is ready.

We understand that not all organisations have the budget to do this. This is why we also offer a flexible alternative.

With our split payments option, you can spread the cost over 1-2 years. This plan requires a 10% deposit upfront (plus a £78 admin fee), and the rest can be paid in manageable monthly installments over 11-23 months.

It’s designed to give you peace of mind and make your investment more affordable.

Transparency & Trust

Lamplight is a modest family-owned company. We don’t have external shareholders or lenders to keep happy, and profits are re-invested in Lamplight. We are completely focused on supporting our non-profit customers in their work. We’ve been doing this for 21 years – we’re not here for a quick buck. Our prices have been pretty stable throughout that time – we started charging £120 / year in 2004.
 
We also believe in paying tax properly. We have been Fair Tax accredited since 2021 and don’t do things like paying dividends instead of payroll to avoid payroll taxes.
 
As you’d expect, we continue to invest in our Information Security systems to make sure that your data is safe in Lamplight. We’re actively watching and updating, and our ISO27001 accreditation is evidence of that.
 
We also contribute to wider sector initiatives where we think we can bring some benefit. We support The List because it’s a good thing, and an approach that we like. Recently we’ve been involved in work around open data and volunteering.
 
We’ve also invested a lot in making sure that Lamplight is as accessible as possible to all who might be using it. And customers continue to be involved in the on-going product direction (if they want to).

Pricing FAQs

How do you verify income?

If we can get it from Charity Commission or equivalent, we will do. Otherwise we’ll ask you for your accounts showing income.

What if our income changes year to year?
Then so will your hosting fee (if the change is enough to take you into another band).
 
What's the contract length?
It’s a rolling contract, with 1 month notice – there’s no lock-in. Your data always belongs to you.
 
Are there hidden fees?
No, it’s all here. The main extras some customers pay for are: training, extra support, sms/email sending, and extra file storage space. 
 
Do we pay extra for integrations?

Lamplight offers several integrations with third party systems as part of the system – there’s no extras for them. If you want to build your own integration using the Lamplight API, you will need to pay a developer to do that.

What support is included?
All customers receive 60 minutes support (from a real person, not an AI bot!) as part of their hosting. You can buy more time if you need it.
Is there a fair usage clause?
Yes, based on file storage and number of logins you have. File storage levels are shown in the table above (“what’s included”). 
Why have you changed the pricing structure?

We’ve updated our pricing to make it fairer for everyone. Previously, we charged per user, which meant smaller charities were unintentionally subsidising larger ones. That didn’t feel right to us and didn’t align with our mission.

So, we introduced turnover-based pricing. This has meant: 

  • Fair pricing for all organisations – Pricing is based on your organisation’s annual turnover, not the number of users.
  • Full access for everyone – Every plan includes all our modules and enhanced system functionality (including any new modules we bring out in the future!)
  • Benefits for Smaller Charities – for our smaller charities that still require a lot of system functionality, this change will benefit them as they’ll have all the functionality included at no additional cost.
  • Benefits for Larger Charities – for our larger charities with more complex needs and systems, this new model means we’re able to provide them with more support and the higher bands will also receive the Account Manager service.

This change ensures that every organisation, big or small, gets the same powerful tools without unfair costs.

Ready to tailor your perfect system?

Have a friendly, no-obligation chat with a real person to get all your questions answered.

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