Waiting Lists
Stay on top of demand with a Waiting List Module that ensures no one is left behind.
Monitor waiting times, manage lists as registers or mailing tools, and report on trends to inform planning and evidence responsiveness to funders.
Managing demand is one of the biggest challenges for charities.
The Waiting List module helps you keep track of people waiting for services or events, ensuring no one slips through the net.
By recording waiting times, monitoring demand, and mapping journeys, you can respond more effectively, plan strategically, and demonstrate to funders how your organisation is meeting needs.
How it can help
Track individuals on waiting lists, including how long they’ve been waiting.
Ensure people remain visible in the process and can be responded to appropriately.
Keep people at the centre by maintaining accurate, up‑to‑date records.
Stay connected by using waiting lists as registers or mailing lists.
Report on waiting times, numbers joining and leaving, to evidence demand and responsiveness to funders.
Gain insights into service demand to inform planning and strategic decisions.
How it works
The Waiting Lists Module allows you to create multiple waiting lists, view the progress of each waiting list and it automatically removes people once they begin to access the service they have been waiting for. Lamplight records when they are added and removed, making it easy for you to keep track of, and report on, waiting times.
An example of how it can be used: A charity with a multi-stage referral process has a waiting list for each stage. Clients are moved from one waiting list to another as they are moved through the process. Reports tell them how long each stage takes.
Let us help you
Consider the way waiting lists can support your operations.
Set them up so they are not only managed in the right way, but members of the team are notified to help ensure no-one remains waiting too long.
Ensure workflow is set-up in the most easy and efficient way for the team.
Understand the reporting functionality connected to your waiting lists.
Already a Lamplight user?
To enable the module, go to system admin (you must be a system administrator) > your account > add or remove modules > tick the Waiting List Module box to turn it on in your system. Don’t forget to click ‘update my system’ to ensure it’s activated.
Read more and find more guidance on our Waiting List Module page.
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