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We’ve been working on a major improvement to the parts of system admin which let you manage drop-down lists, and this is now available in all systems.

For anyone who has updated custom tabs and fields, outcomes, drop-down lists, or evaluations in system admin, you’ll notice a change straight away. Our update makes it easier to add and edit items, as well as to change the order of items that are already there.

We’ve prepared an information sheet showing the main controls that you’ll find in the updated pages. There are also some short videos explaining different aspects which you can find in section 52.4 of our help pages (you need to be logged in to a Lamplight system for this link to work). Our help pages have also been updated – you can find a wealth of information, including how general lists work, and working with custom tabs and fields. (you need to be logged in to a system for these links to work).

We’ll be having a video meeting for any system admins who want to come and find out more on Monday 3rd January from 10 a.m. to 10.30. Do let us know if you’d like to join in, and we can send you the details.

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Here are Lamplight we’re always keen to find ways to make your experience of our system better, and support easier.

We’re rolling out a new option for some support calls and other planned meetings which allows you to share your screen with us. We’ve wanted to do this for a while because it means that when you have a problem you can show us exactly what is happening, but we never want to ask you to download new software onto your system, or create an account with a third party service.

We’ve now found Amazon Chime. To use it, we can create a unique web link which you open in a new web browser tab. We can then share screens, either showing you what is on our screen, or asking to see yours. There are no downloads or extensions to add, you don’t have to login to anything (you just type in your name and click ‘next’), and we can only ever see what you show us. We can’t access your data independently, nothing is recorded or stored, and we cannot take control of your system. Once the session ends so does the screenshare.

We will only ask to do this when we think it would be useful in resolving your issue, or for showing you something in Lamplight. It will always be your choice whether we do this or not. If you do want to, we will email you with details of the web link. And we won’t contact you out of the blue and ask – this will always be in the context of a question you’ve asked us, or on-going implementation or training.

We have been trialling it over the last few weeks and it has worked well, helping us to resolve issues faster and make training sessions more interactive.

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If you are looking at activity records this morning you may notice a cosmetic change to the filter bar. We’ve done this to make it a little more obvious that you can click to change what you see in the table.

It was accompanied by a couple of minor changes to groups. You can now filter activity records by up to 24 months (rather than 12 previously), and you can also specify “up to 5 of…” for multi-select fields.