Improvements to reporting and groups

We’ve improved the reporting on custom fields and made it more consistent. All non-free-text custom field types can now be used in report filters and row/column grouping. There are some additions to grouping on cases (your terminology may vary) too. You can now create auto groups based on whether a case was open during a …

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Support over the summer

We’ve been exceptionally busy recently and to help us make sure we respond to everyone fairly and promptly we will, for the time being, only be offering support by email. If you do have a query please email hello@lamplightdb.co.uk with as much detail as possible (but please, no personally identifiable information) and we’ll respond promptly. …

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Twitter, Blackbaud and Liam Fox… some thoughts on security and Lamplight

There have been some notable security incidents reported in the past week or two (though they happened a while back): apparently Russian hackers got into Liam Fox’s personal email and found confidential papers there; someone got into Twitter’s back-end systems and from there tweeted a scam from some very high profile accounts; and Blackbaud admitted …

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New ‘Saving’ Notification

We’ve recently added a new notification which appears as a pink box at the bottom of your screen when a record is being saved. This is a small enhancement designed to show you what’s going on—and it’s more informative than the whirring wheel! It will tell you when your record is saving, and once saving …

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New: Group and data view templates

Eagle-eyed system administrators out there may have spotted a new option the main system admin menu: Manage group and data view templates (although you may well call ‘groups’ ‘lists’). This lets you save a group / data-view pairing as a template so you can quickly view the results. Templates will be listed in the main …

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Covid-19 and Charity Fraud

The Charity Commission and Fraud Advisory Panel have come together to offer advice on common ways charities could be affected by fraud during Covid-19. They’ve produced a free webinar on what to watch out for and how to stay safe. It covers common email frauds, risks associated with staff and volunteers, basic financial controls, and …

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We have a new accounts system

We’ve switched on our accounts system (Xero) today. Your invoices and accounts email will look slightly different, but the amounts shouldn’t. If you pay be direct debit or standing order these payments should still go through as normal. If you do have any queries about your account please get in touch with Sue at accounts@lamplightdb.co.uk.

Updates to Communications Module

We’ve decided to make the communications module available for free to any customer that needs to add it to their system, for at least the next 3 months. We hope this will be helpful if you are changing the way you work and need to stay in touch with your service users and supporters in …

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Emergency funding available

(Update: 2/4/20): The various Lottery funders have announced funding.  The Heritage fund has funding for existing or recent grantees. Sport England is doing the same, and also has a fund for activities to help people stay active.  The Community Fund has a Covid-19 page with updates on what they are doing. Still nothing sector specific …

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