Coronavirus Policy

Updated 17/3/2020 In the light of yesterday’s advice from Government we will (from 17/3) not be carrying out on-site visits except in exceptional circumstances. Working remotely. We have been using video conferencing effectively with customers – we’re liking zoom.us and Amazon Chime, and we still use Google Hangouts. You don’t need to install any software …

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New system admin lists

We’ve been working on a major improvement to the parts of system admin which let you manage drop-down lists, and this is now available in all systems. For anyone who has updated custom tabs and fields, outcomes, drop-down lists, or evaluations in system admin, you’ll notice a change straight away. Our update makes it easier …

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System changes – my user restriction and relationships in groups

A couple of changes have just gone live: If you use the “my user” restriction to limit access to profiles, there are new options about which activity records affected operators may see. System administrators can change this in the ‘security’ tab of global settings. Groups using relationships will now by default not include the linked …

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Changes to SMS sending

We’ve just released some changes to sending sms through Lamplight. System administrators will see some new options in global settings: Your 24x account details – this is the company that sends the actual text messages. This means you can access your 24x account directly to top up with credits, view reports, etc. You can log …

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