System changes – my user restriction and relationships in groups

A couple of changes have just gone live: If you use the “my user” restriction to limit access to profiles, there are new options about which activity records affected operators may see. System administrators can change this in the ‘security’ tab of global settings. Groups using relationships will now by default not include the linked …

System changes – my user restriction and relationships in groups Read More »

Changes to SMS sending

We’ve just released some changes to sending sms through Lamplight. System administrators will see some new options in global settings: Your 24x account details – this is the company that sends the actual text messages. This means you can access your 24x account directly to top up with credits, view reports, etc. You can log …

Changes to SMS sending Read More »

New system admin page

We’ve just updated the main system admin page to make it a bit clearer and easier to find what you need. System administrators will see we’ve moved the things you use most on a day-today bases to the top, re-arranged the rest, and added some nice shiny icons! We have also been making regular updates …

New system admin page Read More »

Brexit and Lamplight

We’ve had a few customers asking us for reassurance about Lamplight in the event of whatever flavour of Brexit we end up with. Your data is held in London, UK – we use the Amazon Web Services London region. So we do not believe that there will be any impact to your use of Lamplight …

Brexit and Lamplight Read More »

Case tab update 6/12/2018

Over the last few days we have updated the case tab in profiles.  We know this hasn’t been entirely smooth for everyone, and we’re sorry if you’ve experienced any disruption.  A further update this morning has resolved most of the outstanding glitches, and we’ll be continuing to monitor and update over the next days. The …

Case tab update 6/12/2018 Read More »

ICO report on data breaches

We know from talking to you all that keeping your data safe is a big issue. You may have seen that the Information Commissioner’s Office has had six times more data breaches reported by charities in the first quarter of 2018 than for the same time the previous year. A large part of this rise …

ICO report on data breaches Read More »