You may have noticed Lamplight running slowly or failing to load this afternoon. We’re very sorry. This is now resolved.
This was an issue of availability, rather than data security. One of our servers experienced difficulties, and the new servers which come online automatically to compensate became stuck in a cycle of starting and then failing themselves.
We’re very sorry for the delay, and for the inconvenience caused.
There have been a couple of updates in the last few days.
The first to the case report updates the calculations on how many cases were open and closed during the reporting period, when grouping the results by e.g. case category. We had realised that these figures could be incorrect, depending on the grouping and date treatment. We have also updated the labels on the table to make it clearer what the figures mean.
We’ve also enabled an option to allow you talk to Lamplight. If you use Chrome, it has built-in dictation, and so you can now talk to Lamplight to write your work records or other text.
This is enabled overall in the ‘security’ tab of global settings. It’s there because you may have privacy concerns about this: Google will receive the audio of what you say in order to turn it into text. You can check their privacy policy at
https://www.google.com/chrome/privacy/whitepaper.html#speech – you’ll need to decide if you are happy to enable this. Once you have, when you click on a text box you’ll get a request to access your microphone: if you say yes, you’ll be able to dictate, and after each pause the text will appear in the box. You only need to allow access once on a particular browser, and you can revoke it at any time.
The ‘my user’ restriction means that operators with lower access levels may only view profiles to whom they are related using the ‘my user’ relationship. This would also mean that they could only see work records attended by their own ‘my users’.
What should happen to work records with no attendees? Previously this was not well defined: as it happens they would not be visible to any operators affected by the my user restriction, but this was a side-effect of the my user restriction, rather than a part of it. We have had a number of requests from customers who need to be able to see these records, mainly for room booking.
Operators can now see work records that are not attended by anyone, as well as records attended by their ‘my users’.