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updates

News about system updates for customers

Improvements to reporting and groups

2020-11-24
By: matt
On: November 24, 2020
In: Customer updates

We’ve improved the reporting on custom fields and made it more consistent. All non-free-text custom field types can now be used in report filters and row/column grouping.

There are some additions to grouping on cases (your terminology may vary) too. You can now create auto groups based on whether a case was open during a period, and also on the duration of the case in days.

Data views showing detailed information about referrals can include some referral specific information, such as referral direction and reason.

And finally, you can now associate custom tabs in activity records with particular work records. These tabs will only be enabled if you select the relevant work area when creating the activity. This will make creating activity records easier by making it clear which custom tabs relate to which workarea. System admins will need to set this up in ‘Manage custom tabs and fields in work records’.

Lamplight updates 12th Nov

2020-11-12
By: matt
On: November 12, 2020
In: Customer updates

We made a few updates to the system last night…

Convert auto groups (/lists) to manual groups

When you view all groups (you may call them lists or something else), the menu for auto and merge groups allows you to ‘convert to manual group’.  This will run the group, and then create a new manual group with the current membership of the group.  The auto group will still update as normal, but the newly created group will be fixed.  This may be useful if you have larger/slower auto or merge groups for your reporting, as manual groups are much quicker to use.

My user restriction now limits editing of waiting lists and manual groups

If you are only able to see ‘my user’ profiles, you won’t be able to edit waiting lists or manual groups.  This is because you will remove anyone from the list who is not one of your ‘my users’ without realising it (because you can’t see that they are on there, and they are not shown as members when you edit them).  If you need to add one of your ‘my users’ to a waiting list or manual group you can go to their profile and in the relevant tab click ‘add’ to add them to the list.  They can also be added via referrals as normal too.

My user restriction now limits access to mail merged files

If you are only able to see ‘my user’ profiles, you won’t see files that other people have generated if they might include mail merge details from those profiles.  This prevents potential information leaks from documents other operators have created.  The file hiding is conservative, so it errs on the side of caution when deciding whether to show a file or not.  Files are visible to higher access level operators who can see all profiles.

Visual changes to the contact details profile tab

We’ve made the contact details action buttons a bit bigger and clearer, and they also now all show or hide depending on the permissions set below.

Minor fixes

  • Creating a profile from a work record is now working properly if you have essential fields set for other profile types.
  • Updates to the costing module to resolve an issue with location charges and display.
  • Sorting tables or profiles by alternative name now works as expected
  • Opening the rich text editor adds a bit of space below so that other fields are not hidden by the editor
  • Monthly recurring work records would incorrectly set the recurring pattern to ‘2nd Monday of the month’ on particular days.
  • The file type is set properly so that the help manual download will now open in Word correctly

System maintenance: database engine updates

2020-11-03
By: matt
On: November 3, 2020
In: Customer updates, Lamplight

Update: the upgrades proceeded smoothly with no downtime. The changes we’ve made will improve the speed and resilience of Lamplight.

We’ll be upgrading the underlying database engine used by Lamplight this weekend.  There shouldn’t be any interruption to Lamplight during this time but it is possible.  The work will be carried out at 10pm (GMT) on Friday 6th November 2020.

The main change we are making is to upgrade the database hardware resources, doubling processor and memory available which should improve the performance and capacity of Lamplight.

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Book a demo

We'd love to show you around Lamplight and help you discover the difference it could make to you. Please contact us to arrange a demo or just give us a call on 020 7558 8793.

Book a Demo

We'd love to show you around Lamplight and help you discover the difference it could make to you. Please contact us to arrange a demo or just give us a call on 020 7558 8793.

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Lamplight Database Systems

Unit 23, Chichester Enterprise Centre, Terminus Road, Chichester, PO19 8TX .

Company registered in England and Wales number 5184376.

Registered office address: 25 Leith Mansions, Grantully Road, London NW9 1LQ

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Recent blog posts

  • Do you want to know how to link your diaries? Come to Zoom on Wednesday and see!
  • New Bitesize Training Dates Added for 2021
  • New Groups/Lists and Data Views Bitesize Training Date Added!
  • Improvements to reporting and groups
  • Lamplight updates 12th Nov

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