News about system updates for customers

Changes to SMS sending

We’ve just released some changes to sending sms through Lamplight. System administrators will see some new options in global settings: Your 24x account details – this is the company that sends the actual text messages. This means you can access your 24x account directly to top up with credits, view reports, etc. You can log …

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New system admin page

We’ve just updated the main system admin page to make it a bit clearer and easier to find what you need. System administrators will see we’ve moved the things you use most on a day-today bases to the top, re-arranged the rest, and added some nice shiny icons! We have also been making regular updates …

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Brexit and Lamplight

We’ve had a few customers asking us for reassurance about Lamplight in the event of whatever flavour of Brexit we end up with. Your data is held in London, UK – we use the Amazon Web Services London region. So we do not believe that there will be any impact to your use of Lamplight …

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Case tab update 6/12/2018

Over the last few days we have updated the case tab in profiles.  We know this hasn’t been entirely smooth for everyone, and we’re sorry if you’ve experienced any disruption.  A further update this morning has resolved most of the outstanding glitches, and we’ll be continuing to monitor and update over the next days. The …

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System updates

We’ve been working on a series of smaller changes that will hopefully make lives easier: You can use {case_summary_time} in templates on case button templates in global settings. If you link an outcome record to a case, all the other outcomes for that person and date/time will be linked to the same case too. You …

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GDPR system update

GDPR compliance update. We’ve changed the terms used in Lamplight. Previously ‘deleting’ a profile would actually archive it: it would still exist in the background. We have changed the label for this, so it is now ‘archive’, which more accurately reflects what is happening. We have also added the ability to restrict a profile from …

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