News about system updates for customers
There have been a couple of updates in the last few days. The first to the case report updates the calculations on how many cases were open and closed during the reporting period, when grouping the results by e.g. case category. We had realised that these figures could be incorrect, depending on the grouping and …
The ‘my user’ restriction means that operators with lower access levels may only view profiles to whom they are related using the ‘my user’ relationship. This would also mean that they could only see work records attended by their own ‘my users’. What should happen to work records with no attendees? Previously this was not …
We’ve just released some changes to sending sms through Lamplight. System administrators will see some new options in global settings: Your 24x account details – this is the company that sends the actual text messages. This means you can access your 24x account directly to top up with credits, view reports, etc. You can log …
We’ve just updated the main system admin page to make it a bit clearer and easier to find what you need. System administrators will see we’ve moved the things you use most on a day-today bases to the top, re-arranged the rest, and added some nice shiny icons! We have also been making regular updates …
We’ve had a few customers asking us for reassurance about Lamplight in the event of whatever flavour of Brexit we end up with. Your data is held in London, UK – we use the Amazon Web Services London region. So we do not believe that there will be any impact to your use of Lamplight …
Over the last few days we have updated the case tab in profiles. We know this hasn’t been entirely smooth for everyone, and we’re sorry if you’ve experienced any disruption. A further update this morning has resolved most of the outstanding glitches, and we’ll be continuing to monitor and update over the next days. The …
We’ve been working on a series of smaller changes that will hopefully make lives easier: You can use {case_summary_time} in templates on case button templates in global settings. If you link an outcome record to a case, all the other outcomes for that person and date/time will be linked to the same case too. You …
GDPR compliance update. We’ve changed the terms used in Lamplight. Previously ‘deleting’ a profile would actually archive it: it would still exist in the background. We have changed the label for this, so it is now ‘archive’, which more accurately reflects what is happening. We have also added the ability to restrict a profile from …
Activity view templates let you save the work > view > work filters as a template, a bit like report templates. You can set up as many templates as you need, which appear as sub-menu items. This will save you lots of time if you are frequently looking at a particular workarea or similar. Set them …
Firefox has recently released a new version which has broken the rich text editors (with formatting, in work etc. records). Update 27/11/17 We have found the issue and updated Lamplight with a fix. (It turns out they fixed a very old bug that had it’s own workaround, rather than introduced a new one). Email settings. The change to …
